PowerUp Terms and Conditions

Welcome to PowerUp Casino. These Terms and Conditions govern your use of our website, our games and all services we provide, including our mobile-friendly power up app. By creating an account, logging in through powerup login, or placing a single wager with us, you confirm that you have read, understood and agreed to be bound by these Terms. If you do not agree with any part of this document, we ask that you refrain from using our services.

Who We Are

PowerUp is an international online gaming platform established in 2022, offering casino games, live dealer tables and sports betting to players around the world. We accept a wide range of currencies including EUR, USD, CAD, AUD, NZD and several others, alongside popular cryptocurrencies. Customer funds are held separately from our operating funds in dedicated client bank accounts, and we take reasonable steps to protect these funds in the event of insolvency. Any dispute arising from your use of our services is governed by the applicable law referenced in these Terms.

Eligibility and Account Registration

To use PowerUp Casino, you must be at least 18 years old and legally permitted to gamble under the laws of your jurisdiction. We only allow one account per person, household, address, phone number, email and IP address. When you register, you must provide accurate personal information under your own legal name, and you agree not to create duplicate accounts.

• We require you to complete power up register using truthful and current information
• We may request certified identification, proof of residence and proof of ownership of payment methods as part of our verification process
• We may conduct verification calls or face verification checks at our discretion
• You must supply requested documents within 30 days, and we generally review them within 10 days

Once your account is verified, you can access powerup login on desktop or through our power up app on mobile devices. We reserve the right to suspend or close accounts that fail to meet these requirements.

Restricted Jurisdictions

We do not offer our services to residents of certain countries, including Afghanistan, Belarus, Belgium, Bulgaria, Curacao, Cyprus, Denmark, Estonia, Iran, Iraq, Israel, Lithuania, Malta, Republic of Moldova, Myanmar, Romania, Russia, North Korea, the Netherlands, Netherlands Antilles, Sweden, Ukraine (including Crimea), the United Kingdom, the United States, Cote d'Ivoire, Armenia, Georgia and Portugal. All promotions carry additional restrictions for residents of Armenia, Tunisia, Bosnia and Herzegovina, Indonesia, Georgia and Malaysia. Certain game providers, including NetEnt, impose further country-level restrictions, and select titles such as Planet of the Apes, Vikings, Narcos, Street Fighter and the Universal Monsters series carry their own exclusion lists. We reserve the right to verify your location and restrict access accordingly.

Deposits and Withdrawals

We support numerous payment methods for powerup deposit and powerup withdrawal transactions, including Interac, Visa, Mastercard, Neteller, MiFinity, bank transfer, Skrill and a broad selection of cryptocurrencies such as Bitcoin, Ethereum, Litecoin and USDT. Deposits must be made from an account, card or payment system registered in your own name. Minimum deposit amounts vary by method and currency, generally starting from 20 EUR or its equivalent to qualify for our welcome offers.

Withdrawal limits are determined by your VIP level and are calculated on a daily and monthly basis. We allow a maximum of three pending withdrawal requests at any time, and a minimum monthly wagering threshold of 20 EUR must be met within the calendar month of your withdrawal request. Our financial department processes withdrawal requests within three business days, Monday to Friday, from 06:00 to 17:00 GMT. Any further delay beyond our processing time is attributable to the relevant payment provider, not to us.

Bonuses and Promotions

We offer a range of promotions, including our Casino Welcome Package, crypto welcome offers, cashback promotions and our Sports First Deposit Bonus. If you are searching for a power up promo code or a powerup bonus code, please note that our current offers are activated directly through the My Bonus section of your profile rather than through manually entered codes, unless stated otherwise in a specific promotion.

• Our welcome package requires a minimum qualifying deposit and standard wagering requirements of 35x the deposit and bonus amount
• Winnings from powerup free spins carry a 40x wagering requirement
• We cap the maximum bet permitted while any casino bonus is active
• We may cancel a bonus and any related winnings if wagering conditions are not completed within the specified time frame

Please note that powerup casino no deposit bonus offers, where available, are subject to the same wagering and eligibility conditions as our deposit-based promotions. We reserve the right to modify, suspend or terminate any promotion, including our power up casino no deposit bonus offers, without prior notice.

Games and Wagering Contributions

Our library includes powerup slots, table games, jackpot titles and our powerup live casino section featuring providers such as Evolution, Pragmatic Play Live and Ezugi. Different game categories contribute differently towards bonus wagering requirements; for example, slots and scratch cards generally contribute 100%, while live games, video poker and table games contribute at reduced rates or not at all. We publish a full list of excluded and prohibited games within our promotional terms, and we advise you to review these contribution rates before wagering with bonus funds.

Responsible Gaming

We are committed to promoting responsible play. If you feel you need a break from gambling, you can request self-exclusion by contacting our support team via email. We encourage you to set personal deposit and time limits and to contact us if you have concerns about your gambling activity.

Intellectual Property

All content available through PowerUp, including our software, graphics, trademarks and the PowerUp name, remains our exclusive property or that of our licensors. You may not copy, reproduce or distribute any part of our platform without our prior written consent.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted or error-free access. To the extent permitted by applicable law, we are not liable for indirect, incidental or consequential losses arising from your use of our services, including technical failures, delays or third-party payment provider issues.

Complaints and Dispute Resolution

If you have a complaint, please contact us at complaints@PowerUp Casino.com with your username, registered name, relevant dates and a detailed summary of your concern. Our Complaints Resolution Committee aims to respond within 10 days. We are part of the AskGamblers circle of trust and operate under a 96-hour mutual response commitment for escalated disputes.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our services or applicable law. Continued use of PowerUp Casino after any update constitutes your acceptance of the revised Terms. We recommend checking this page periodically for the latest version.

Governing Law

These Terms are governed by the applicable law referenced herein. Any disputes arising from your use of our services will be resolved in accordance with that governing framework. The English-language version of these Terms is the binding version, regardless of any translated localizations we provide.

Contact Us

If you have any questions about these Terms, our bonuses, powerup login issues, or your account, please reach out to our support team at support@PowerUp Casino.com or through our 24/7 live chat. We are here to help you enjoy your experience with us.