Our PowerUp Casino Player Protection

Our Commitment to Safer Play

Welcome to Power Up Casino, where responsible gaming isn't an afterthought - it's built into our registration process, our account tools and our customer support. We only allow one account per person, household, address, phone number, email and IP address, and every player must be at least 18 years old to register. At PowerUp, we verify identity through certified ID checks, proof of residence and proof of ownership of payment methods, and we may also request a verification call or face verification when needed.

Our Power Up team believes that strict identity checks are one of the most effective ways to protect vulnerable players and prevent underage access to our games. If our verification process flags any concern, we act on it before allowing further deposits or withdrawals.

Tools to Help You Stay in Control

We at Power Up Casino guarantee that you always have access to practical account controls. While every player's needs are different, we recommend using the tools below to keep your gaming experience balanced and enjoyable.

• Deposit limits - set a daily, weekly or monthly cap on how much you add to your balance.
• Reality checks - receive reminders of your session length and activity while you play.
• Time-outs - take a short break from your account for a fixed period.
• Self-exclusion - close your account for an extended period or permanently by contacting our support team.
• Account closure - request full closure once your balance is at zero and no withdrawals are pending.

Join us at PowerUp Casino today knowing that these settings can be adjusted or activated whenever you feel it's needed - not just when a problem has already developed. Our Power Up support agents are trained to handle these requests promptly and without judgement. Before you get started, you can complete the quick PowerUp login process to access your account settings at any time.

How Self-Exclusion Works With Us

At PowerUp, we arrange self-exclusion through a simple email request to our support team. Once your request is received, we suspend your account access for the period you've chosen, and during that time you won't be able to log in, deposit or receive marketing communications from us. Our PowerUp Casino team treats every self-exclusion request seriously and processes it as quickly as possible.

Recognising the Signs

Gambling can affect people differently, and it's not always easy to notice when play has stopped being purely recreational. We at Power Up Casino encourage you to check in with yourself regularly and watch for signs such as:

• Spending more time or money than you originally intended
• Chasing losses with bigger bets
• Borrowing money to fund your gaming activity
• Neglecting work, relationships or responsibilities because of play
• Feeling anxious, irritable or preoccupied when you're not playing

If any of this sounds familiar, we strongly encourage you to use our deposit limits, time-outs or self-exclusion tools, or to speak with one of the independent organisations listed below. At PowerUp Casino, we would rather you pause and reset than continue playing in a way that no longer feels enjoyable.

Independent Support Organisations

Our Power Up platform works alongside independent, non-profit organisations that specialise in gambling support. These services are free, confidential and available regardless of where you play.

Our PowerUp Casino team doesn't replace these organisations - we work alongside them. If you feel your gambling has become difficult to manage, we always recommend reaching out to a specialist service in addition to using the tools available in your account with us.

Protecting Younger Players

We at PowerUp Casino take underage gambling extremely seriously. Our registration process requires accurate personal details, and our verification checks are designed to confirm that every account holder is genuinely 18 or older. If we ever suspect that a minor has accessed an account on Power Up Casino, we act immediately to close it and prevent further activity.

We also encourage parents and guardians to use device-level and network-level parental control software if underage family members share access to computers, tablets or phones used for browsing our site.