PowerUp Privacy Policy

At Power Up, we are fully committed to protecting your personal data and explaining exactly how we collect, use, store and safeguard the information you share with us across our website, our mobile web experience and our PowerUp app.

Information We Collect

We at PowerUp gather personal details the moment you complete PowerUp register, including your full name, date of birth, email address, phone number, home address and preferred currency, together with the language version of our site you use, whether that is English, German, Portuguese, Finnish, Spanish, Italian, Hungarian, Polish, Norwegian, Arabic, Greek, Czech, French, Slovak or Slovenian.

• We collect the identity and contact details you provide when you complete your Power Up registration
• We record payment data linked to every Power Up deposit and every Power Up withdrawal you make
• We log your gameplay activity, including any PowerUp casino no deposit bonus or Power Up casino no deposit bonus you claim
• We track device and login data whenever you complete a PowerUp casino login

How We Use Your Information

Our Power Up platform uses your data to manage your account, process transactions and personalise the offers we present to you, such as a Power Up bonus, PowerUp free spins or a PowerUp promo code.

We at Power Up may also contact you about a new PowerUp bonus code, updates to PowerUp slots, or improvements to our PowerUp live casino, unless you choose to opt out of marketing communications. You can adjust these preferences at any time from your account settings.

Cookies and Similar Technologies

We use cookies on our website and within the Power Up app to keep your session secure, remember your login details and understand how you navigate sections such as slots, live casino and tournaments. Cookies also help us recognise repeat visits and remember your chosen currency and language.

Verification and Know Your Customer Checks

Before we release any withdrawal, we require verification documents to confirm your identity, your address and your ownership of the payment method used, and we may also carry out verification calls or face verification as part of our Power Up compliance process. You must supply these documents within thirty days of our request, and we usually complete the check within ten days.

Sharing Your Information

We share certain data with regulated payment providers, game studios and compliance partners to keep our Power Up casino running securely, but we never sell your personal data to third parties for their own marketing purposes.

• Payment processors handling your PowerUp deposit and withdrawal requests
• Identity verification and anti-fraud services
• Customer support and complaints-handling partners, including our Complaints Resolution Committee
• Regulators or law-enforcement bodies where disclosure is legally required

International Data Transfers

Because our Power Up platform serves players across many currencies and regions, we may transfer your data outside your country of residence; wherever this happens, we apply appropriate contractual and technical safeguards to keep your information secure.

Data Security

We use industry-standard encryption and strict access controls to protect your data, whether you register through our PowerUp app or our desktop site, and customer funds are held separately from company funds in dedicated client bank accounts, adding a further layer of protection in the event of insolvency.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterwards to meet legal and anti-money-laundering obligations, including records of your Power Up bonus history, deposits and withdrawals.

Your Rights

You have the right to access, correct or request deletion of the personal data we hold about you, and to object to marketing about a new PowerUp bonus code or promo code; to exercise these rights, simply contact us using the details below.

Children's Privacy

Our services are intended only for individuals aged eighteen and older, and any Power Up account found to belong to a minor will be closed immediately, with any remaining funds handled in accordance with our Terms.

Changes to This Policy

We may update this policy from time to time, and we encourage you to review it periodically, particularly before completing a PowerUp login or making a new deposit, so you remain informed about how we handle your data.

Contact Us

If you have questions about this policy or need help managing your Power Up login and account preferences, contact our support team at support@PowerUp Casino.com, available 24/7 via live chat and email, or write to complaints@PowerUp Casino.com for formal privacy complaints, including your account username, registered name and a detailed summary of your request.